Pool heat is an optional amenity incurring an additional charge to the reservation. Please note that for vacation homes equipped with a spa, the spa remains unheated unless pool heat is purchased.
The cost for adding pool heat to your reservation is $35 per day for Storey Lake and $45 per day for Encore. Pool heat must be purchased for the entire duration of your stay.
Upon request, pool heat activation begins on the day of check-in. Please allow 12 to 24 hours for the pool to reach the desired temperature.
For requests made after check-in, a service and trip charge of $35 to $45 will apply to activate the pool heater.
Pool heaters operate on a timer, typically set to function from morning until evening.
It’s important to note that the pool heat charge covers the operational cost of the heat pump for 6-8 hours per day, rather than guaranteeing a specific water temperature. Actual water temperature may vary due to ambient weather conditions.
While most heat pumps effectively heat a pool to 95 degrees Fahrenheit, their efficiency may vary based on external temperatures. Consequently, the pool may not reach the desired temperature in colder weather.
Only authorized pool personnel are permitted to adjust heater settings. Any guest-initiated changes may result in additional charges.
Pool heaters consist of electrical and mechanical components that may occasionally malfunction. While we strive to address equipment issues promptly, we cannot be held liable for malfunctioning heaters. Compensation for days without functioning pool heat is limited to the amount paid for pool heat during those days.